belly77
Reserve team substitute
Posts: 2,723
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Post by belly77 on Feb 10, 2024 19:25:30 GMT
Here is a question that I can't find the answer to. Do season ticket holders get a refund if they can no longer make the rearrange match? As I was there on Tuesday but away for halfterm. If I'd purchased a ticket I'd get a refund.
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danielcufc
First team star
Posts: 8,334
Favourite CUFC player: Dion Dublin
Favourite CUFC match: Peterborough 1, Cambridge 5 London Road 3.1.1989
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Post by danielcufc on Feb 10, 2024 19:46:00 GMT
Here is a question that I can't find the answer to. Do season ticket holders get a refund if they can no longer make the rearrange match? As I was there on Tuesday but away for halfterm. If I'd purchased a ticket I'd get a refund. No I am afraid is the answer. If you had bought an individual ticket you could have but ST holders don’t
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belly77
Reserve team substitute
Posts: 2,723
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Post by belly77 on Feb 13, 2024 12:47:46 GMT
I always bought a season ticket to prop up the club during those dark days of turmoil in the conference when I could barely make home games. Now I'm wondering if it's still worth it or if the club really depends on season ticket sales as much as it used to.
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btb
Youth team substitute
Posts: 591
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Post by btb on Feb 13, 2024 13:07:31 GMT
Long gone are the days that the club shows any recognition to loyal supporters. Time to accept that if you aren’t a corporate then you are just a number.
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Post by Jerry1971 on Feb 13, 2024 13:11:34 GMT
Here is a question that I can't find the answer to. Do season ticket holders get a refund if they can no longer make the rearrange match? As I was there on Tuesday but away for halfterm. If I'd purchased a ticket I'd get a refund. Same for me sadly. I'd imagine the club view would be that it is 'buyer beware' given that a lot of folks (myself included) commit to the season even before fixture dates are released. There are inevitably some games we have to miss if we book hols etc, or other commitments come up. I have to say though, particularly as one of those of us who have been STH's for a long time (42 years unbroken run for me), I am still waiting for the free tickets for a friend offer we were given during the curtailment season and also for any tangible sign of thanks for buying virtually completely unused STH's in good faith for the lockdown season, the minor percentage reduction the season after was similar in style to the Government's so called 30 hours of free childcare... not what it was dressed up to be! That said, I'd never not have a season ticket.
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Post by Tom Shaw's Fist of Rage on Feb 13, 2024 13:29:17 GMT
To play devil's advocate, aren't the benefits a reduced per game ticket price, a consistent seat (if applicable), guaranteed access and priority access to cup games etc
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Post by Jerry1971 on Feb 13, 2024 13:42:52 GMT
To play devil's advocate, aren't the benefits a reduced per game ticket price, a consistent seat (if applicable), guaranteed access and priority access to cup games etc Yes, all true and not Devil's Advocate stuff in my mind. The big bonus is guaranteed income for the club.
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danielcufc
First team star
Posts: 8,334
Favourite CUFC player: Dion Dublin
Favourite CUFC match: Peterborough 1, Cambridge 5 London Road 3.1.1989
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Post by danielcufc on Feb 13, 2024 13:47:12 GMT
Here is a question that I can't find the answer to. Do season ticket holders get a refund if they can no longer make the rearrange match? As I was there on Tuesday but away for halfterm. If I'd purchased a ticket I'd get a refund. Same for me sadly. I'd imagine the club view would be that it is 'buyer beware' given that a lot of folks (myself included) commit to the season even before fixture dates are released. There are inevitably some games we have to miss if we book hols etc, or other commitments come up. I have to say though, particularly as one of those of us who have been STH's for a long time (42 years unbroken run for me), I am still waiting for the free tickets for a friend offer we were given during the curtailment season and also for any tangible sign of thanks for buying virtually completely unused STH's in good faith for the lockdown season, the minor percentage reduction the season after was similar in style to the Government's so called 30 hours of free childcare... not what it was dressed up to be! That said, I'd never not have a season ticket. I agree with you Jerry. As someone who also purchased during the lockdown the free tickets offer never materialised. I buy knowing that I may miss a couple of Tuesday's each year but have made it to all this season so far. I think the club also need to look at the 'release your ticket scheme' as well instead of hoping for good faith in return. Its obvious from the amount of empty seats each game that people either aren't releasing or don't know about it. At one game a Wolves ST sat near us and said they pay ST holders at Molinuex a percentage of the resold ticket. Maybe something that could be looked at. With current attendances though and a potentially reduced capacity if/when redevelopment happens, then ST are going to stay in high demand so the club has a captive audience.
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Post by mike_CUFC on Feb 13, 2024 14:09:21 GMT
Yes I think a partial credit for ST holders would be a very good idea. I've switched to the Main Stand a few times this season and have released my 2 NRE ST's, and have on regular occasion seen groups of empty seats. It has not well advertised except on social media, the emails I get come through 24-48 hours before the game which is leaving it late to resell IMO too. It's a nice problem for the club to have with seats in high demand compared to just a few years ago.
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Post by Jerry1971 on Feb 13, 2024 14:15:21 GMT
Same for me sadly. I'd imagine the club view would be that it is 'buyer beware' given that a lot of folks (myself included) commit to the season even before fixture dates are released. There are inevitably some games we have to miss if we book hols etc, or other commitments come up. I have to say though, particularly as one of those of us who have been STH's for a long time (42 years unbroken run for me), I am still waiting for the free tickets for a friend offer we were given during the curtailment season and also for any tangible sign of thanks for buying virtually completely unused STH's in good faith for the lockdown season, the minor percentage reduction the season after was similar in style to the Government's so called 30 hours of free childcare... not what it was dressed up to be! That said, I'd never not have a season ticket. I agree with you Jerry. As someone who also purchased during the lockdown the free tickets offer never materialised. I buy knowing that I may miss a couple of Tuesday's each year but have made it to all this season so far. I think the club also need to look at the 'release your ticket scheme' as well instead of hoping for good faith in return. Its obvious from the amount of empty seats each game that people either aren't releasing or don't know about it. At one game a Wolves ST sat near us and said they pay ST holders at Molinuex a percentage of the resold ticket. Maybe something that could be looked at. With current attendances though and a potentially reduced capacity if/when redevelopment happens, then ST are going to stay in high demand so the club has a captive audience. Good point about the 'Release your Seat' scheme. At most clubs a smaller percentage of the face value of the ticket is retained by the club in recognition of the provision of the platform etc to re-sell the ticket on and the majority of the money is credited to the STH. Essentially what CUFC is doing is attemtping to sell the same seat twice and getting the money for it, twice. I'm afraid this one isn't for me, I think it is more than a little churlish if I'm honest.
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Post by Tom Shaw's Fist of Rage on Feb 13, 2024 14:19:37 GMT
I agree with you Jerry. As someone who also purchased during the lockdown the free tickets offer never materialised. I buy knowing that I may miss a couple of Tuesday's each year but have made it to all this season so far. I think the club also need to look at the 'release your ticket scheme' as well instead of hoping for good faith in return. Its obvious from the amount of empty seats each game that people either aren't releasing or don't know about it. At one game a Wolves ST sat near us and said they pay ST holders at Molinuex a percentage of the resold ticket. Maybe something that could be looked at. With current attendances though and a potentially reduced capacity if/when redevelopment happens, then ST are going to stay in high demand so the club has a captive audience. Good point about the 'Release your Seat' scheme. At most clubs a smaller percentage of the face value of the ticket is retained by the club in recognition of the provision of the platform etc to re-sell the ticket on and the majority of the money is credited to the STH. Essentially what CUFC is doing is attemtping to sell the same seat twice and getting the money for it, twice. I'm afraid this one isn't for me, I think it is more than a little churlish if I'm honest. Pretty sure they've said that this is not possible using the current ticketing system but that they're looking into it. Guess a solution would be a third party system like Twickets but would probably require a change in terms and conditions and risks away fans getting hold of seats etc.
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nickpom
Reserve team regular
Posts: 3,161
Member is Online
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Post by nickpom on Feb 13, 2024 14:41:33 GMT
Good point about the 'Release your Seat' scheme. At most clubs a smaller percentage of the face value of the ticket is retained by the club in recognition of the provision of the platform etc to re-sell the ticket on and the majority of the money is credited to the STH. Essentially what CUFC is doing is attemtping to sell the same seat twice and getting the money for it, twice. I'm afraid this one isn't for me, I think it is more than a little churlish if I'm honest. Pretty sure they've said that this is not possible using the current ticketing system but that they're looking into it. Guess a solution would be a third party system like Twickets but would probably require a change in terms and conditions and risks away fans getting hold of seats etc. As said above, I'm pretty sure that it is a ticketing system problem that prevents the ST holder getting a portion of the re-sale value, and that the club are working on it. A 50/50 split is quite commonplace for other clubs. I'm happy to offer the club the chance to get the extra cash when I can't make it, but fully understand other ST holders who - rightly - feel entitled to some recompense; especially when there are as many non-Saturday games as this season (nine including New Years Day and Easter Monday!)
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Dylan
First team substitute
Posts: 6,355
Favourite CUFC player: Dion Dublin
Favourite CUFC match: CUFC v AFC Halifax 04.05.14
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Post by Dylan on Feb 13, 2024 15:17:47 GMT
I agree with you Jerry. As someone who also purchased during the lockdown the free tickets offer never materialised. I buy knowing that I may miss a couple of Tuesday's each year but have made it to all this season so far. I think the club also need to look at the 'release your ticket scheme' as well instead of hoping for good faith in return. Its obvious from the amount of empty seats each game that people either aren't releasing or don't know about it. At one game a Wolves ST sat near us and said they pay ST holders at Molinuex a percentage of the resold ticket. Maybe something that could be looked at. With current attendances though and a potentially reduced capacity if/when redevelopment happens, then ST are going to stay in high demand so the club has a captive audience. Good point about the 'Release your Seat' scheme. At most clubs a smaller percentage of the face value of the ticket is retained by the club in recognition of the provision of the platform etc to re-sell the ticket on and the majority of the money is credited to the STH. Essentially what CUFC is doing is attemtping to sell the same seat twice and getting the money for it, twice. I'm afraid this one isn't for me, I think it is more than a little churlish if I'm honest. Bit surprised by your takes on this one ladz. I've released my seat a couple of times already this season and have absolutely no issue with the club taking all of the money for the resale. C'mon, our directors have covered a £1.7m loss last season! I'm sure we (comfortably off*) folk can't begrudge a bit of help back to the club? *By definition if you're Block C royalty.
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Post by mike_CUFC on Feb 13, 2024 15:40:13 GMT
I think it's more the lack of recognition as to how good the ST holders typically are Dylan.
I've released my spots in the NRE and then purchased Main stand tickets, I don't mind as it's extra money for the club and I'm fortunate enough to be able to do this.
However where Jerry and the likes have come from are almost from the Covid season when we purchased ST knowing we would be attending very few (if any games) and things like the friends tickets never transpired. Then the loss of the Dublin bar for us non hospitality fans. ST holders have helped keep this club going throughout the years and whilst I'm sure they are happy to be a part of that it would also be nice to feel well treated back in return.
Or maybe I'm getting more whiney and grumpy now I'm in my forties.
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imp566
Cult hero
Posts: 16,066
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Post by imp566 on Feb 13, 2024 15:56:32 GMT
I think it's more the lack of recognition as to how good the ST holders typically are Dylan. I've released my spots in the NRE and then purchased Main stand tickets, I don't mind as it's extra money for the club and I'm fortunate enough to be able to do this. However where Jerry and the likes have come from are almost from the Covid season when we purchased ST knowing we would be attending very few (if any games) and things like the friends tickets never transpired. Then the loss of the Dublin bar for us non hospitality fans. ST holders have helped keep this club going throughout the years and whilst I'm sure they are happy to be a part of that it would also be nice to feel well treated back in return. Or maybe I'm getting more whiney and grumpy now I'm in my forties. I get exactly what is being said here - to a large degree, the club is taking its ST holders for granted, especially the long-serving, long-suffering ones whose money has been supporting the club at vital times over the past 20 (and more) years. I am sure there is a feeling that their loyalty will endure and they won't kick off or complain, after all, their loyalty has been shown for many years in most cases. There is a danger in making that assumption though, always falling back to the same benefactors. The argument about not being able to 'pay back' ST holders when their seat is re-sold holds a little water, but I am sure the club would be quick to work it out if they were owed money rather than needing to pay out. How difficult is it to draw up a spreadsheet and annotate it with each ST holder's name each time they make their seat available for re-selling? Then when it comes to renewal time, offer a discount based on the number of times the seat had been released. This could of course be voluntary and I am sure many wouldn't want the recompense, but the recognition and offer to do so would be welcome I am sure.
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