soulhalshall
Youth team star
Posts: 1,460
Favourite CUFC player: Courtney Pitt
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Cars
Mar 9, 2019 16:25:06 GMT
Post by soulhalshall on Mar 9, 2019 16:25:06 GMT
(and ones that don't work)
Any advice to be had...we bought a second-hand car at the start of 2019. A 2008 Opel Antara, a big thing we'd sought out from a dealership as we felt in need of a sturdier thing with a bigger boot in anticipation of a new arrival in the family.
Anyway, in the ten weeks or so since we've had it, it has failed to start twice, and has been towed in for service (and in the garage three times in all). It has stalled three or four times on the road, including in the middle of the road when slowing down and at traffic lights and then has failed to start after the stall for a number of minutes. Obviously, it's defective. The dealership has asked us to send it back to the service garage from which I collected it most recently on Weds.
Ordinarily, and as it's under guarantee from the dealer, would you be able to return it and ask for a replacement of some sort. Basically take it back and get something that works. Is that how things work with cars? I'm bad enough dealing with River Island, so totally out of my depth with cars.
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mcub4
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Posts: 103
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Post by mcub4 on Mar 9, 2019 16:48:48 GMT
(and ones that don't work) Any advice to be had...we bought a second-hand car at the start of 2019. A 2008 Opel Antara, a big thing we'd sought out from a dealership as we felt in need of a sturdier thing with a bigger boot in anticipation of a new arrival in the family. Anyway, in the ten weeks or so since we've had it, it has failed to start twice, and has been towed in for service (and in the garage three times in all). It has stalled three or four times on the road, including in the middle of the road when slowing down and at traffic lights and then has failed to start after the stall for a number of minutes. Obviously, it's defective. The dealership has asked us to send it back to the service garage from which I collected it most recently on Weds. Ordinarily, and as it's under guarantee from the dealer, would you be able to return it and ask for a replacement of some sort. Basically take it back and get something that works. Is that how things work with cars? I'm bad enough dealing with River Island, so totally out of my depth with cars. Sounds like you’ve been sold a ‘lemon’. I’d be insisting on them taking it back and swapping it for something else. Make enough noise on social media etc write it as a blog let the garage know it’s out there and tell them you will update as you go along as to how they deal with it. You can use at leverage for them to get a good review rather than a slating. Assuming they didn’t know about any problems in advance they can’t be blamed for the breakdowns but they are responsible for putting it right as long as it’s within a certain time frame (which it is) and how they deal with the complaint. Did you get a 3 month warranty from the garage? If so this would outline some of its terms and conditions. If it conked within the first 30 days and you can prove it with an AA report or garage report you could argue and get a full refund. You might have missed that window but you do still have six months from purchase to get them to put it right. You have to let them attempt this first. If they fail you can then reject it and claim a ‘refund’ or exchange the vehicle. One breakdown in the early stages is bad luck but not completely unreasonable, as long as they put it right. 3 or 4 however as you describe is definite grounds for argument of a full refund. Try this link for info, you’ll need to cut and paste it into your browser directly to get it to work properly for some reason. It tells you everything you need to do and gives the number of the motor ombudsman should your attempts fall on deaf ears. www.google.co.uk/amp/s/www.autoexpress.co.uk/car-news/consumer-news/34744/rejecting-a-new-or-used-car-top-tips%3famp
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Cars
Mar 12, 2019 13:41:13 GMT
Post by scooterboy on Mar 12, 2019 13:41:13 GMT
Got a 12 year old Merc c class had it 6 years and only bought a set of tyres. Diesel engine auto gearbox 2.2 litres averages 45 MPG Totally recommend Mercs built like Tiger tanks
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lesj
Reserve team substitute
Posts: 2,590
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Cars
Mar 12, 2019 19:46:54 GMT
Post by lesj on Mar 12, 2019 19:46:54 GMT
I don't know whether this will help (are there any mechanics on here ?) I had a Vauxhall Vectra for many years( same company as Opel) I was a very good car. However, it got to stalling on slowing down a t junctions etc. took it into my local garage and all it turned out to be was the carburetter needed cleaning out just a few minutes work. I f it is a model that still has a carburetter could it be this ?
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Cars
Mar 13, 2019 19:56:33 GMT
via mobile
Post by scooterboy on Mar 13, 2019 19:56:33 GMT
(and ones that don't work) Any advice to be had...we bought a second-hand car at the start of 2019. A 2008 Opel Antara, a big thing we'd sought out from a dealership as we felt in need of a sturdier thing with a bigger boot in anticipation of a new arrival in the family. Anyway, in the ten weeks or so since we've had it, it has failed to start twice, and has been towed in for service (and in the garage three times in all). It has stalled three or four times on the road, including in the middle of the road when slowing down and at traffic lights and then has failed to start after the stall for a number of minutes. Obviously, it's defective. The dealership has asked us to send it back to the service garage from which I collected it most recently on Weds. Ordinarily, and as it's under guarantee from the dealer, would you be able to return it and ask for a replacement of some sort. Basically take it back and get something that works. Is that how things work with cars? I'm bad enough dealing with River Island, so totally out of my depth with cars. I had a similar problem with a Ford Focus a few years back turned out to be a speed sensor that failed, cost about £100 to replace
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Cars
Mar 14, 2019 7:31:11 GMT
via mobile
Post by getoffmyland on Mar 14, 2019 7:31:11 GMT
(and ones that don't work) Any advice to be had...we bought a second-hand car at the start of 2019. A 2008 Opel Antara, a big thing we'd sought out from a dealership as we felt in need of a sturdier thing with a bigger boot in anticipation of a new arrival in the family. Anyway, in the ten weeks or so since we've had it, it has failed to start twice, and has been towed in for service (and in the garage three times in all). It has stalled three or four times on the road, including in the middle of the road when slowing down and at traffic lights and then has failed to start after the stall for a number of minutes. Obviously, it's defective. The dealership has asked us to send it back to the service garage from which I collected it most recently on Weds. Ordinarily, and as it's under guarantee from the dealer, would you be able to return it and ask for a replacement of some sort. Basically take it back and get something that works. Is that how things work with cars? I'm bad enough dealing with River Island, so totally out of my depth with cars. So, the Antara - this could be Ibhere in disguise
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Cars
Mar 14, 2019 16:08:38 GMT
Post by Mike Osbourn on Mar 14, 2019 16:08:38 GMT
Whether it came with a warranty or not, the dealership is required to provide goods that are 'fit for purpose'. This number of breakdowns suggeests the car didn't meet those criteria, meaning you could reject it and get your money back, if you so desired. Comes under Sale of Goods Act.
That said, I think the dealer would reasonably want the chance to rectify the problems before you reject the car - so long as this is at their expense.
Stalling could be a number of relatively easy things to fix - dodgy o2 sensor, blockage somewhere in the fuelling system, speed sensor failed and other things. I'm surprised it hasn't been resolved already if it's been into a garage once though - most of those things would show up on the car's computer as errors, although given the age of the car possibly not. If it doesn't show itself when at the garage, intermittent faults can be a pain to solve.
Good luck but you have the law on your side.
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soulhalshall
Youth team star
Posts: 1,460
Favourite CUFC player: Courtney Pitt
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Cars
Mar 15, 2019 18:33:43 GMT
Post by soulhalshall on Mar 15, 2019 18:33:43 GMT
Thanks folks. It failed to start again on Saturday morning, outside the house luckily, the dealer asked for another chance to rectify the problem but we turned it down and asked what the situation would be now we've resolved to return it. They said they would buy it back off us for 75% of the total price we paid for it, or allow us to return it and put 80% of the price towards a replacement from them.
The situation is slightly complicated by the fact that my wife is due to give birth in three weeks, so I went and rented a car for 40 days and asked accepted the sell-back option. Bit of a sickener really because these things involve such painful losses of money.
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